5 Ways to use Direct Messages for Better Customer Service and Engagement on Twitter

Over the last couple of years, Twitter has been working on making the Direct Message experience richer for users. Earlier this month, they announced the ability to see read-receipts and typing indicators for Direct Messages. The Direct Message feature now offers many ways for brands using Twitter to engage with their audience. #1 Receive Direct Messages from anyone. You no longer have to follow users just so they can send your brand a Direct Message over Twitter. Just head to your Twitter Settings and check the “Receive Direct Messages from anyone” option found under the......

Continue Reading