CUSTOMER CARE

We’ve put together a comprehensive list of how-to guides and self-service portals for all our products and services. Access the relevant area for your support query below.

ACCOUNT SERVICES

Access our range of frequently asked questions on how to manage your personal account.

WEB DESIGN

Access a range of frequently asked questions for our various web design services

WEB HOSTING

Access our comprehensive support database, with helpful how-to and troubleshooting guides.

The Questions

We are able to provide a wide range of extended services which are not part of our standard web design services, you can find out more by visiting our services page.
Unfortunately we do not currently provide any other services that are not currently listed on our site, however, if you are unsure or would like to inquire about something, in particular, please do not hesitate to contact customer services who will be more than happy to assist you
We can provide you with a wide range of design services, please speak to one of our dedicated customer service representatives who will be more than happy to assist you
Plan Your Website will be more than happy to assist you again in the future with your site / project, all you need to do is contact customer services who will be more than happy to assist you
Our design specialists may from time to time refer to certain technical terms that you may be unsure of, if you are ever concerned or unsure of something that we have quoted, please do not hesitate to contact your dedicated design specialist who will be more than happy to assist you
Our design specialists will work with you every step of the way during the design phase to ensure that your site/project looks and feels how you want it to.
We will proactively make you aware of the ideas and suggestions that we feel may benefit the ideas and concepts that you are trying to achieve.
You can rest assured that choosing Plan Your Website to assist you with your design projects is the easiest choice you will ever have to make
During the design phase our design specialists require and prefer that you be as fully involved as you want to be making all key and relevant decisions
We aim to keep you fully involved with all progress during the design phase, leaving all the relevant decisions with you before making any changes.
Our design specialists will of course provide you with as much help and insight which we feel will help you in your decision making
We will build your site exactly how you want it to look and feel, we will of course provide you with as much relevant information as we can which we feel will better help / assist you making your dreams become a reality
Web 2.0 is referred to in the internet and media industry regarding the evolution of standard web content into a more rich online experience, which allows for greater connectivity and communication between online portals
All of our design projects are compliant with current standards. We thoroughly test all of our projects for compatibility with all the leading web browsers. Please refer to our terms and conditions for further information
We are also able to provide you with a fixed package price to help reduce your design costs. Please speak to our design specialists about your requirements, and they will be more than happy to assist you
We require an upfront payment from all of our customers to cover the initial design costs associated with your project. Our normal minimum initial payment is capped at £100 however certain projects do not require an upfront payment.
Our design specialists will discuss this with you during your quotation
To ensure that you are dealt with on an individual basis you will be assigned your very own dedicated customer service representative who will work with you every step of the way through the creation and aftercare of your project
We refer to the terminology the ‘Design Phase’ as both a starting point and end point to the project that we have undertaken
Of course and we prefer that you do get to see the project during the design phase, as it will allow you to make changes / see your idea and dream become a reality
During the design phase, our dedicated and personal specialist will work with you closely every step of the way, leaving all the important decisions up to you. We will, of course, provide you with as much information as possible to help you in your decision-making process
We provide all of our customer’s quick access to our dedicated project management software, you will be sent login details once you have registered with ourselves. If you cannot remember your login details, then please contact customer care who will be more than happy to assist you.
If you are an existing customer you can do this quickly and easily by logging in to your project management dashboard and submitting a request. If you are unsure how to do this, then please contact customer services by submitting a support ticket and we will be more than happy to assist you

Support Ticket

Still have questions or cant find the answer your are looking for ? Submit a Support Ticket. and our friendly design consultants will get in touch with you.

SUBMIT A SUPPORT TICKET