Terms of Service

TERMS OF SERVICE

PlanYour.Website wants to ensure all of our customers are fully protected by law, as such these terms of using and or accessing our services are set out with this in mind.
PlanYour.Website reserves the right to suspend or cancel a customer’s / users access to any or all services provided by PlanYour.Website when PlanYour.Website decides that the user has violated any of our terms of service
If you have any queries about our terms of service, then please do not hesitate to contact Customer Services who will be more than happy to assist you

IT IS ESSENTIAL THAT YOU READ THESE TERMS PRIOR TO PURCHASING SERVICES WITH PlanYour.Website

THESE TERMS OF SERVICE GOVERN OUR AGREEMENT TO PROVIDE SERVICES TO YOU, AND YOUR SUBSEQUENT OPERATION OF YOUR ACCOUNT

You agree to be bound by Plan Your Website Limited General Terms and Conditions, as amended from time to time, which is hereby, incorporated and made a part of this Agreement by reference. The General Terms and Conditions can be found at https://planyour.website/terms-of-service/
Plan Your Website Limited reserves the right to suspend or cancel a customer’s / user’s access to any or all services provided by Plan Your Website Limited when Plan Your Website Limited decides that the user has violated any of our terms of service
Policy Changes and Updates
Plan Your Website Limited reserves the right to update or change any of the policy’s made available on this site at any time without warning.
We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
Please Note: by Signing up for or using any of our services you agree to be bound by all Plan Your Website Limited terms and conditions. These can be viewed at our corporate site https://planyour.website/terms-of-service/
The services that Plan Your Website Limited provides to you are subject to the following copyright and terms of use. Plan Your Website Limited reserves the right to update all of policies, terms and conditions without prior notice to you. The most up to date policies and terms and conditions can be read at any time directly from this site.
Description of Services
Through our vast network of companies and portals we provide to you many services, details of which can be found from the main site. All of our sub sites will contain their own terms and conditions for the different services that we provide you. Details of which can be found below. However, the Privacy Policy and Copyright Policy are only updated as part of the site on the whole.
Terms and Conditions
Some areas and services of our site have their own terms and conditions these can be read at the respective sites.
Notice to Specific Documents
Plan Your Website Limited makes available public information to help our customers, all of which is found via our support site, these include our frequently asked questions to provide answers for any specific question.
The documents and related graphics published may include technical inaccuracies or typographical errors. Changes are made from time to time to make improvements and remove errors outlined above.
Child Supervision
We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Service you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
Member Account, Password, and Security
If any areas of our site require you to register in order to access them you will need to open an account to do so, you must complete the registration process by providing us with current and accurate information as requested in the application form. You will have the ability to choose your own username and password. You are entirely responsible for maintaining the confidentiality of your password and account.
Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Plan Your Website Limited immediately of any unauthorized use of your account. Plan Your Website Limited will not he held liable for any loss that you may incur as a result of someone else using your password or account, either with us without your knowledge.
You may not use another person’s account at any time, without the express permission of the account holder
No Unlawful or Prohibited Use
As a condition of your use of our services, you will not use the services for any purpose that is unlawful or prohibited by this copyright policy or any of our terms and conditions for specific areas of our site. Details of those terms and conditions can be found easily on our sub sites.
You may not attempt to gain unauthorized access to any services, or accounts through hacking, password miming or any other means.
Use of Services
Services include hosting of which our terms and conditions can be read directly from Plan Your Website Limited website. We reserve the right to update our change these at any time without notice.
Through the use of forums made publicly available on our support and members site you agree to post about the topic at hand and not post off topic or information that is deemed of an inappropriate nature. Plan Your Website Limited has no obligation to moderate these forums as these are made available to all our customers to discuss problems and solutions that can not only help them but the other members of our services.
Links to Third Party Websites
The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Plan Your Website Limited is not responsible for the content or availability of any such sites
International Use
You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local’s laws and rules regarding acceptable use of and conduct on the Internet
Intellectual Property Rights
The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) and protected by copyright, trademarks, patents and other intellectual property rights and laws.
In accessing the Website, you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Plan Your Website Limited does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty fee, non-exclusive license to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The license shall be terminated when such Content is deleted from the Services.
Indemnity
You agree to indemnify and hold Plan Your Website Limited harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against Plan Your Website Limited by any third party arising out of your use of the Services and/or any content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Plan Your Website Limited in consequence of your breach of these Terms and Conditions
Disclaimers and Limitation of Liability
Use of the Website/Services is at your own risk. The Website/Services are provided an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warrant of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Plan Your Website Limited will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services
Plan Your Website Limited makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected of that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Plan Your Website Limited for death or personal injury as a result of the negligence of Plan Your Website Limited
Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term and Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you herby submit to the exclusive jurisdiction of the English Courts.
Disclaimer
Plan Your Website Limited will not be responsible for any damages your business may suffer. Plan Your Website Limited makes no warranties of any kind, expressed or implied for services we provide. Plan Your Website Limited does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Plan Your Website Limited cannot guarantee to be able to replace lost data. Plan Your Website Limited disclaims any warranty or merchantability or fitness for a particular purpose.
This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Plan Your Website Limited and its employees. Plan Your Website Limited reserves the right to revise its policies at any time.
You agree to be bound by the ‘GDPR Legislative Body ‘, as amended from time to time, which is hereby, incorporated and made a part of this Agreement by reference.
The full policy can be found at https://planyour.website/gdpr/
This privacy policy has been compiled to serve better those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information on our website.
By submitting personal data manually or in electronic form to this website, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.
What personal information do we collect?
We may collect and process the following data about You:
Details of transactions You carry out through our website and the fulfilment of your order. When purchasing with Plan Your Website Limited, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information. Please note payment details are not stored on our servers, they are handled by our third party payment provider Stripe.com.
If you contact us, we may keep a record of that correspondence
Other information to help us provide you with improved services
We may also collect information from the cardholder if another member of your household
 How we use your information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use specific other site features in the following ways:
To help us identify you and any accounts you hold with us
To enable us to review, develop and improve the website and services
To provide customer care
To notify you about changes to our website and services
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To improve our website to serve you better.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)
With who is the information shared?
We may disclose your personal information to third parties:
Any cardholder who has purchased services on your behalf
Any employees, agents or service providers of Plan Your Website Limited to deal with any accounts or to deliver specific services to you.
Any associated company who are our business partners and with whom we work.
If we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets, subject to their entering into appropriate confidentiality undertakings.
If Plan Your Website Limited or substantially all of its assets are acquired by a third party, in which personal case data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your data to comply with any legal obligation; or to protect the rights, property, or safety of Plan Your Website Limited, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for fraud protection, credit risk reduction and dispute policies.
Protecting your privacy
We will take appropriate steps to protect your privacy. Whenever you provide sensitive information, we will take all reasonable steps to protect it, such as encrypting your details.
We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.
On occasion, we may need to provide your name and delivery address to third parties that Plan Your Website Limited may use to deliver specific services to you (e.g., customer support.). We will not provide any of your personal information to other companies or individuals for marketing purposes without your permission.
Plan Your Website Limited may provide links to third-party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third-party sites.
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems, and are required to keep the information confidential. Also, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Use of cookies
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember specific information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
A new law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and consent to cookies being stored on your computer (laptop/mobile/tablet).
What are cookies?
A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie’s abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally to identify information.
When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on the screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes.
Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off.
We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience.
Most common cookies
Session cookies
These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.
Persistent cookies
These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your username on a particular website).
First and Third-Party cookies
This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Another website sets third-party cookies; the website you are visiting may have advertising on the page, and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third-party cookies by default. Changing the settings on your browsers can prevent this.
Exceptions
There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.
IP Addresses and Our use of cookies
We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services, you must consent to us placing a cookie on your computer;
We also use cookies to understand your usage of our website;
We record your IP address using cookies for ordering any of our services
Further information can be found at http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx and http://www.allaboutcookies.org/.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
  1. a) To estimate our audience size and usage pattern;
  2. b) To store information about your preferences, and so allow us to customise our site according to your interests;
  3. c) To speed up your searches;
  4. d) To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Data storage in the EEA and USA.
Any information that Plan Your Website Limited needs to store and the process will be stored on our servers inside the European Economic Area (“EEA”) were applicable. Any sub-service providers we utilise such as Zoho.com (who administer our backend) and Stripe.com (who process our payment services), will store your data on their respective servers located in the USA. GDPR is still applicable in these instances, as such our respective service providers have in-place specific terms and conditions of service. Our GDPR information can be accessed at https://planyour.website/gdpr/.
By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and by this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not entirely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Individually, your data will be stored by the Payment Card Industry Data Security Standard.
USES MADE OF THE INFORMATION
To ensure that content from our site is presented most effectively for you and your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us. To allow you to participate in interactive features of our service when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in UK Companies Act 2006.
We may disclose your personal information to third parties:
  1. if we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets; or
  2. if we are under a duty to disclose or share your data to comply with any legal obligation or to enforce or apply our terms of use; or
  3. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
You have the right to ask us not to process your data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking specific boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Plan Your Website Limited, Kemp House, 160 City Road, London, EC1V 2NX
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How can you update the personal information you have provided to us?
You can help Plan Your Website Limited maintain the accuracy of your information by notifying Plan Your Website Limited of any changes to your address, title, phone number or e-mail address. You can do this by updating your details from within you’re Plan Your Website Limited Control Panel.
The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our website. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.
Information Disclosure Policy
Personal and account information
Plan Your Website Limited will not otherwise disclose its customers’ personal and account information unless Plan Your Website Limited has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Plan Your Website Limited, Plan Your Website Limited’ customers, or others, or where Plan Your Website Limited has a good faith belief that the law requires such disclosure.
Electronic Communications
Plan Your Website Limited also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Plan Your Website Limited stores or transmits for its customers. The circumstances under which Plan Your Website Limited will disclose such electronic customer communications are when:
it is necessary to provide service to the customer;
it is necessary to protect the legitimate interests of Plan Your Website Limited and its customers;
it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that Plan Your Website Limited determines in its sole discretion to be valid and enforceable
It is necessary to provide to a law enforcement agency when Plan inadvertently obtains the contents Your Website Limited and appear to pertain to the commission of a crime.
Plan Your Website Limited disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Plan Your Website Limited will, however, review, delete or block access to communications that may harm Plan Your Website Limited, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which Plan Your Website Limited may take such action include, but are not limited to, actual or potential violations of Plan Your Website Limited’ Acceptable Use Policy
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating precisely the information being collected and those individuals or companies with whom it is being shared. – See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our homepage or at a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page
Can change your personal information:
By emailing us
By logging in to your account
By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It’s also important to note that we allow third-party behavioural tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Payment Details
Plan Your Website Limited does not collect credit, debit, or any other type of payment methods through our online portal. These are done through our 3rd party company; you can read their privacy policy upon ordering a service.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
Send information, respond to inquiries, and other requests or questions
Process orders and to send information and updates about orders.
Send you additional information related to your product and service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be by CAN-SPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honour opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
Follow the instructions at the bottom of each email.
moreover, we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
planyour.website
Kemp House, 160 City Road
London, Greater London, EC1V 2NX
United Kingdom
[email protected]
02033222130
In order to efficiently process your report, we need you to send as much information as possible and your contact email address and phone number. Below are details that we will need from you when investigating internet misuse. Reports will not be investigated until the below details are received, so if any of the below is missing from your report, please re-send the information.
1) Reporting port scanning, attempted hacking and firewall activity
Where your report is based upon information obtained from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone.
You also need to confirm that the clock on your PC is accurate and that you are using the correct time zone for your locale. If your clock is inaccurate, please indicate how many minutes and seconds wrong it is (There is an online clock website to check your PC clock here: http://www.timeticker.com/main.htm).
Screenshots or image files will not be accepted as evidence of a system intrusion.
If you see any other misuse on your own servers originating from a Plan Your Website Limited IP Address, then please send us the following information:
Your URL, your web server log, shows the IP Address, Time, Date and Time zone of the IP Address logging into your server and any details of the misuse that has taken place.
2) Reporting email / newsgroup misuse (including spam)
We require the full header and content of the Email/Newsgroup post. The header enables us to trace the journey that an Email/Newsgroup post has made from the computer it originated from to the computer it was downloaded to. Please see below for instructions on retrieving full mail headers within Microsoft Outlook. If you use another mail client, please check your providers support documentation for this information.
To retrieve headers in Outlook (with the email not opened in your inbox):
  1. Right click on a message and choose “Options”
  2. From pop-up box, copy all from “Internet Headers” window
  3. Close pop-up box
  4. Right click on the message again and choose “Forward”
  5. Paste headers into the top of the pop-up email forward window
  6. Send to [email protected]
To retrieve email headers from Outlook Express for Windows:
  1. With the mail unopened in your inbox
  2. Right click on the mail
  3. Choose properties
  4. Click on the ‘details’ tab at the top of the ‘pop-up’ box
  5. Press “message source”
  6. Copy the contents of the new window and paste it into your email to [email protected]  To retrieve email headers from Outlook Express for Macintosh:
  1. With the mail unopened in your inbox
  2. Click View
  3. Click Source
  4. To select all use: command + a
  5. To copy use: command + c
  6. To paste the header use: command + v
  7. Paste the contents into a new email addressed to [email protected]
3) Reporting virus activity
If you have received or been infected by a virus, worm or Trojan please note that Plan Your Website Limited are unable to offer any support in their removal. We recommend that you install Anti-Virus software and ensure that it is updated regularly. Please include the following information in your complaint.
Header of the email (if one is available) and content of the email.
The email attachment that was sent to you (if any). The attachment may need to be placed in an archived file (.zip, .rar etc.) for our email software to receive it. The website contains helpful instructions to help you with this procedure. If you cannot attach the virus, then please send the email and header only.
4) Reporting web space abuse
If you become aware of any web space hosted by Plan Your Website Limited that you feel is in contravention of our Terms and Conditions or Acceptable Use Policy, then please email us with the details. Please see https://planyour.website/terms-of-service/  for full details of our terms and Acceptable Use Policy.
Please send the following information:
The URL (such as https://planyour.website ), the time and date that you noticed the infringement, any details regarding how you came to view the material and a precise description of why you believe the domain to be in breach.
Plan Your Website Limited actively report any illegal activities that take place on our servers to the Police. Plan Your Website Limited also work with the Internet Watch Foundation to ensure that any images of child abuse are removed from our service and reported as soon as we are made aware, in line with current working practices
Payment policies
All Services and Packages must be paid for in advance in accordance with the specific provisions of that Service or Package.
Payment will be due on the basis of the Service and/or Package you have selected. If you have purchased “Pay as You go” Services or Packages then payment will be required monthly in advance, or upon completion of your web design project/website maintenance updates and additions.
If You have purchased Services on an annual (12 month) or biennial (24 month) basis then You will be required to pay pursuant to the payment plan You selected, either paying annually or biennially in advance or by way of monthly installments in advance throughout the year.
You will be automatically charged the Price again on the anniversary date of the contract term unless you have cancelled the Services in accordance with Plan Your Website Limited’ cancellations procedure set out in clause 3 above. Payment of the Price will be taken via the payment method specified within the control panel
Plan Your Website Limited reserves the right to change the Prices and/or nature of its Services by giving you written notice of those changes. Notice of changes to Prices and/or Services will be given by e-mail to the e-mail address held in your Plan Your Website Limited Account. If you have already purchased a particular service, then the change in the Price or nature of that Service will only become effective when the Service reaches the end of its current term. You will be charged the new Price when the Service is automatically renewed at the end of the current term.
All payments must be made in UK pounds sterling, inclusive of applicable taxes.
You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to Plan Your Website Limited. In the event that You are not the named card holder, you acknowledge that You and the party who is the named card holder both accept Plan Your Website Limited’ Terms & Conditions and are jointly and severally liable for the payment of all Prices for which payment will be taken from the payment card, the details of which You have provided. You will indemnify and hold Plan Your Website Limited harmless in the event that the cardholder or issuer declines any transaction for payments to Plan Your Website Limited, including all of Plan Your Website Limited costs in administering your non-payment and obtaining payment of those Prices due.
Where You provide Plan Your Website Limited with information relating to a third party, including but not limited to the use of their payment details, either in accordance with the clause above or for any other purpose, You warrant that You have obtained express consent from the third party for Plan Your Website Limited to use their information and you consent that we may share your information, including but not limited to the Services You have purchased, to enable the third party to ascertain the terms of your Agreement with Us and why we are authorised to take payment from the third party’s payment card, if necessary, to contact the third party for the purposes of this Agreement.
Plan Your Website Limited reserves the right to suspend and or cancel services until payment is received in full and all outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £20 administration charge. You are responsible for all money owed on the account from the time it was established until Plan Your Website Limited accepts your cancellation request.
You are required to have a valid email address and credit/debit card or alternative means of payment registered to your account at all times, failure to do so will result in automatic suspension of your account. If you cancel your billing agreement with us for any reason you must immediately notify Plan Your Website Limited and provide details of a current valid payment method.
PayPal – Payments processed by PayPal are subject to PayPal’s terms and conditions of Service, and Plan Your Website Limited makes no representations or warranties with respect to those Services.
Stripe – Payments processed by our merchant account are subject to Stripe’s terms and conditions of service, and Plan Your Website Limited makes no representations of warranties with respect to those services.
No bills or invoices will be sent by regular mail. An initial invoice / subscription creation confirmation will be sent directly to you via email shortly after the purchase. For web design customers, you will be sent an invoice upon completion of project, and or upon completion of additional works carried out.
Monthly invoices are provided from our partner Zoho, and these can be obtained from your personalised my account section available at https://planyour.website/my-account.
If you fail to pay all Prices due, Plan Your Website Limited reserves the right to interrupt, suspend or cancel the Services to You. Such interruption, suspension or cancellation does not relieve you from paying all Prices which are overdue and payable to Plan Your Website Limited. We will also terminate any web design services/updates we have already provided until monies are recovered.
Cancellation of your Pay Pal/Stripe agreement will result in immediate account termination and you will be liable for all administration costs, contained within these terms and conditions.
Please refer to Plan Your Website Limited’s Service specific terms & conditions for specific payment policies.
Plan Your Website Limited does not accept payments made via cheques. We will accept payments via bank transfer dependent on the transaction amount, this will be discussed and agreed with individual customers on a per project/billing basis., we may at our sole discretion provide such services on a per customer basis. These will need to be discussed and arranged in advance of any service being completed, and or purchased. Additional fees may be payable for using these alternate sources of payment.
Chargebacks
If you withdraw any payments made via a bank, credit card or debit card (a “chargeback”) you may be subject to an administration fee of £50, should Plan Your Website Limited deem the chargeback to be unfair. Plan Your Website Limited also reserves its right to defend such chargebacks and recover the original monies from you or the card issuer.
If a chargeback is made, Plan Your Website Limited reserves the right to interrupt, suspend or cancel the Services. Such interruption, suspension or cancellation does not relieve you from paying the original Prices which are overdue and payable to Plan Your Website Limited.
Cancellation and refunds
  • After the minimum contract period, customers may cancel any package by contacting the Customer Care team via email to [email protected] Customers must provide details of the account/package to close, including the account Owner Password for verification.Plan Your Website Limited will not, under any circumstances, close an account without first confirming the Owner Password.
  • Customers will be required to complete a Closure Confirmation form, authorizing the permanent removal of all website and email services on the account, from our system.
  • On receipt of a completed Closure Confirmation form, the account will be scheduled to close. Plan Your Website Limited will acknowledge the closure by sending an email to the email address registered on the account.
  • If Plan Your Website Limited do not receive the completed Closure Confirmation form within 14 days of sending, the cancellation request will be discarded and the account/package will remain open.
  • Any incentives that were offered to customers when opening their account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives, in the result of a cancellation.
  • Plan Your Website Limited reserves the right to cancel the service at any time.
  • A refund will not be provided under any circumstances, during or after a period of any minimum contract.
Duration and Automatic Renewal of Services
Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all Services for which payment is required on a monthly basis are provided for a fixed annual (i.e. 12 month) term. The contract will automatically renew on its anniversary date and continue for successive further 12-month periods, unless terminated in accordance with these General Terms & Conditions or the Services or Package specific terms, if different to these General Terms & Conditions. In the event that you have an existing contract with us commenced prior to 29 March 2010 (“existing contract”) the term and termination provisions of that existing contract shall continue to apply.
Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all Services for which payment is required annually in advance shall be provided for a fixed annual (i.e. 12 month) term. The contract will automatically renew on its anniversary date and continue for successive further 12-month periods, unless terminated in accordance with these General Terms & Conditions or the Services or Package specific terms, if different to these General Terms & Conditions.
Unless specifically stated to the contrary in the details of the Service and/or Package You purchase, all Services for which payment is required biennially in advance shall be provided for a fixed biennial (i.e. 24 month) term. The contract will automatically renew on its anniversary date and continue for successive further 24-month periods, unless terminated in accordance with these General Terms & Conditions or the Services or Package specific terms, if different to these General Terms & Conditions.
Please be aware that unless you terminate the Services in accordance with the cancellation clause below or the Services or Package specific terms, the Services will automatically renew on the anniversary date of the contract for a successive contract term and you will be responsible for a further 12 or 24 months Prices whichever is applicable. If you choose to terminate the Services any time after the anniversary date of the contract you will still be required to pay the Prices for the remaining period of the then current term of the contract.
Cancellations
You are entitled to cancel the Services by submitting a support request to us via our dedicated customer care website available at http://customercare.planyour.website , such requests must be provided no later than 7 days prior to the anniversary date of the contract term or the relevant service specific terms & conditions pertinent to the Services or Package you have purchased.
Plan Your Website Limited reserves the right to cancel and/or suspend Your Service at any time without notice if you breach these General Terms & Conditions and/or Service Specific Terms & Conditions and/or our Acceptable Use Policy.
Cancellation Process
Once you cancel a hosting package, your website and any email addresses associated with the domain name(s) on your account will stop working and all data associated with that hosting account (including web pages, databases, e-mail configuration and storage) will be removed from our servers. ONCE REMOVED, THIS DATA WILL NOT BE RECOVERABLE, PLEASE THEREFORE ENSURE YOU HAVE FULL AND RECENT BACKUPS OF THIS DATA BEFORE submitting a closure request.
You can raise a request to close a hosting package by submitting a support ticket to our support teams. This can be done via the contact form within your control panel. It is also possible to raise a request via telephone; however, we cannot under any circumstances close an account or package without first confirming your password. Once a request has been raised you will be provided with a ticket reference number.
Your request will be passed to our customer care team, who will contact you to finalize the closure of the package, please note that should you request closure of a package which is still within its fixed contract term. It will not be possible to close the package until the expiry date of this term.
Failure to Provide Payment
Once singing up for your products and services you agree that you are liable for all monies owed to Plan Your Website Limited in the event that you cancel your automatic payment before your rolling month or 12-month minimum contract expires.
Failure to pay these monies will result in a claim being made against you or your organisation in a small claim court or higher legal proceedings.
Your agreement to these terms and conditions and continued use of all Plan Your Website Limited products or services is your continuing agreement to this.
No unlawful or prohibited use
As a condition of your use of our services, you will not use the services for any purpose that is unlawful or prohibited by this copyright policy or any of our terms and conditions for specific areas of our site. Details of those terms and conditions can be found easily on our sub sites.
You may not attempt to gain unauthorized access to any services, or accounts through hacking, password miming or any other means.
User Access
If any areas of our site require you to register in order to access them you will need to open an account to do so, you must complete the registration process by providing us with current and accurate information as requested in the application form.
You will have the ability to choose your own username and password. You are entirely responsible for maintaining the confidentiality of your password and account.
Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Plan Your Website Limited immediately of any unauthorised use of your account. Plan Your Website Limited will not be held liable for any loss that you may incur as a result of someone else using your password or account, either with us without your knowledge.
You may not use another person’s account at any time, without the express permission of the account holder.
Our partner Zoho will hold all account and payment details confidentially within their respective data centres, there full terms and conditions are available here https://www.zoho.com/terms.html, and are hereby, incorporated and made a part of this Agreement by reference.
Passwords
It is the mailbox owner’s responsibility to keep his/her password confidential, and to change the password on a regular basis. Plan Your Website Limited is not responsible for any data losses or security issues due to stolen passwords. Plan Your Website Limited recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”, etc.).
Ownership of data
All data created or stored by you within Plan Your Website Limited’ applications and servers are your property. Plan Your Website Limited shall allow access to such data by only authorised Plan Your Website Limited personnel. Plan Your Website Limited makes no claim of ownership of any web server content, email content, or any other type of data contained within the accountholder’s server space or within applications on Plan Your Website Limited’ servers.
You are responsible for backing up your data.
Uploads via scripting languages:
We limit uploads made via scripting languages – including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file. (this can be increased on a per customer basis dependent on needs).
Your personal details
Please note that whilst your email is primarily used for billing purposes, Plan Your Website Limited reserves the right to email you information about enhancements to Plan Your Website Limited systems and product offerings. You can unsubscribe from marketing communications within your control panel.
We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that Plan Your Website Limited may use for the purposes of delivering specific Services to you (e.g. customer support). For more information about how we collect and use your personal information please refer to Plan Your Website Limited Privacy Policy. https://planyour.website/terms-of-service/
Use of services
Through the use of forums made publicly available on our any of our sites you agree to post about the topic at hand and not post off topic or information that is deemed of an inappropriate nature.
Plan Your Website Limited has no obligation to moderate these forums as these are made available to all our visitors and customers to discuss openly regarding any views they see fit.
Scheduled maintenance
To guarantee optimal performance on the servers, it is necessary for Plan Your Website Limited to perform routine maintenance. Such maintenance often requires taking Plan Your Website Limited Exchange servers off-line, typically performed during off-peak hours. Plan Your Website Limited will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible.
Abuse
Plan Your Website Limited will not tolerate abuse towards anyone or individual who is duly authorised to represent Plan Your Website Limited, whether by Email, Postal Mail, Facsimile, or Verbal. Such action will be seen as a breach of these Terms and Conditions and as such Plan Your Website Limited reserves the right to terminate your account / service with immediate effect.
Appropriate Service use
Plan Your Website Limited reserves the right to refuse Service and/or access to its servers and/or Services to anyone.
Plan Your Website Limited does not allow any content which breaches our Acceptable Use Policy to be stored on its servers:
Refusal of Service based on the content being contrary to our Acceptable Use Policy is entirely at the discretion of Plan Your Website Limited.
Plan Your Website Limited reserves the right to move your data to a different server with no previous notice.
Reselling of Services
Reselling of our services is not permitted any accounts found to be reselling Plan Your Website Limited products or services will be terminated, and are subject to our termination clause.
Unlimited Use Policy
High bandwidth usage: Plan Your Website Limited offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Plan Your Website Limited may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at Plan Your Website Limited’ discretion, Plan Your Website Limited reserves the right to impose the High Resource User Policy for the consideration of all customers.
High Resource User Policy
Resources are defined as bandwidth, processor utilization or disk space.
Plan Your Website Limited may implement the following policy to its sole discretion:
When the resources utilized by a customer in using a service are abnormally high, Plan Your Website Limited reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Plan Your Website Limited continues supplying the service under a reduced usage criterion specified by Plan Your Website Limited. Failure to comply with such measures may result in your service being terminated.
Termination
We have the right to terminate your access to any of all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions.
Without limiting any of those representations or warranties, Plan Your Website Limited has the right (though not the obligation) to, in Plan Your Website Limited’s sole discretion (I) refuse or remove any content that, in Plan Your Website Limited’s reasonable opinion, violates any Plan Your Website Limited policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Plan Your Website Limited’s sole discretion. Plan Your Website Limited will have no obligation to provide a refund of any amounts previously paid.
We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services
We reserve the right to terminate your account should you not provide payment within a specified deadline, which we will outline on any correspondence. All accounts are given a maximum 30-day payment opportunity, then a final 7 days. After which date all services related to your account will be terminated without further warning.
All services that are related to your account will be terminated after the final 7-day deadline. After which date any domain names that are due to be paid for or are held against your account will be put forward for sale to re-coup losses not paid.
ACCESS TO THE HOSTING SERVICE
It is your responsibility to ensure that necessary arrangements for access to our Hosting Services are in place.
You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy).
HOSTING SERVICE SERVICE LEVELS
We do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavours to keep downtime to a minimum.
IP ADDRESSES
You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you throughout use of upon the expiry or termination of Services.
Any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever.
If an IP address is re-numbered or re-allocated by us, we shall use our reasonable endeavours to avoid any disruption to you.
BACK-UP OF YOUR MATERIAL AND OUR SERVERS
It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload onto our servers as part of your use of the Hosting Services. We provide free tools to make website and database backups in our control panels. In the event of loss of or damage to your material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure.
We will follow our archiving procedures for the data stored on our servers.
We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.
HOSTING SERVICE USAGE LIMITATIONS
The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order.
The Hosting Service you have ordered will be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you may upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance, or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage in our control panel.
Unless the Hosting Service package you order includes a virtual private server, you will only be allowed to use a maximum of 10% of our server’s processing capacity when using the Hosting Service package you order.
We may allow your usage to exceed this CPU limitation, and we will speak to you about your hosting requirements if your usage has a detrimental effect on our other customers. Please note that this right is at our absolute discretion,
The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order.
Any mailboxes that have not been accessed for 100 clear days will be automatically deleted from our system.
When using the Services, you must comply with our Terms of Website Use and our Acceptable Use Policy. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.
A breach of either the Website Terms of Use or Acceptable Use policy will entitle us to terminate the provision of Services to you.
Links to third party websites
The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Plan Your Website Limited is not responsible for the content or availability of any such sites
Plan Your Website Limited does not represent or imply that it endorses such websites or web pages. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.
International use
You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local’s laws and rules regarding acceptable use of and conduct on the Internet
Intellectual property rights
The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) and protected by copyright, trademarks, patents and other intellectual property rights and laws.
In accessing the Website, you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
Plan Your Website Limited does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty fee, non-exclusive license to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The license shall be terminated when such Content is deleted from the Services, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Indemnity
You agree to indemnify and hold Plan Your Website Limited harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against Plan Your Website Limited by any third party arising out of your use of the Services and/or any content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by Plan Your Website Limited in consequence of your breach of these Terms and Conditions
Disclaimers and limitation of liability
Use of the Website/Services is at your own risk. The Website/Services are provided an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warrant of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Plan Your Website Limited will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.
Plan Your Website Limited makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected of that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Plan Your Website Limited for death or personal injury as a result of the negligence of Plan Your Website Limited
Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term and Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you herby submit to the exclusive jurisdiction of the English Courts.
Disclaimer and Warranties
Plan Your Website Limited will not be responsible for any damages your business may suffer. Plan Your Website Limited makes no warranties of any kind, expressed or implied for services we provide.
  1. Plan Your Website Limited does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Plan Your Website Limited cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Plan Your Website Limited and its employees.
  2. Plan Your Website Limited makes no warranties or representations that any service will be uninterrupted or error-free. You accept all services provided hereunder “as is” without warranty of any kind.
  3. All implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the services to be provided hereunder to the fullest extent permitted by law.
  4. Plan Your Website Limited shall not be liable for any services or products to be supplied by any third party.
  5. Plan Your Website Limited shall not be liable for any loss or damage of whatsoever nature suffered by you arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by you or on your behalf.
  6. Plan Your Website Limited will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
  7. No matter how many claims are made and whatever the basis of such claims, Plan Your Website Limited’ maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to twice the fees paid by You for the services in relation to which Your claim arises during the 12 month period prior to such claim.
  8. None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of Plan Your Website Limited, its employees or its sub-contractors.
  9. Plan Your Website Limited shall not be liable for any interruptions to the services or outages arising directly or indirectly from: –
    • I. interruptions to the flow of data to or from the internet;
    • II. changes, updates or repairs to the network or software which it uses as a platform to provide the services;
    • III. the effects of the failure or interruption of services provided by third parties;
    • IV. factors outside of Plan Your Website Limited’ reasonable control;
    • V. Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties;
    • VI. Problems with Your equipment and/or third-party equipment;
    • VII. Interruptions to the services requested by You
Technical support
We will endeavour to provide a continuous high-quality service. If you experience problems with your service, you should consult our support website.
Please see our online support site – with knowledge articles, how to articles and FAQ’s. Additionally, we provide email and phone support – details can be found at https://planyour.website/customercare
Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on Plan Your Website Limited support website, as are details of any interruptions to our services.
Contract Terms
All Plan Your Website Limited products and services are subject to a minimum 12-month contract unless otherwise stated.
Account extras are subject to a minimum 1-month contract and can be cancelled at any time.
If you choose to cancel your service within the first 12 months, you will not be refunded any premiums already paid.
Other Terms and Conditions
Force Majeure. Plan Your Website Limited shall not be responsible for any failure to provide any service or perform any obligation because of any act of God, strike, work stoppage, governmental acts or directives, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond its reasonable control.
Non-Waiver. The failure of Plan Your Website Limited to require your performance provision shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by Plan Your Website Limited of a breach of any provision hereof be taken or held to be a waiver of the provision itself.
Survival. The provisions, terms, conditions representations, warranties, covenants, and obligations contained in or imposed by this Agreement which by their performance after the termination of this Agreement, shall be and remain enforceable not withstanding termination of the Agreement for any reason. However, neither party shall be liable to other for damages of any sort resulting solely from terminating this Agreement in accordance with its terms but each party shall be liable for any damage from any breach by it of this Agreement.
Notice. You agree that any notice or communications required or permitted to be delivered under this Agreement by Plan Your Website Limited to you shall be deemed to have been given if delivered by e-mail, overnight mail or United States mail in accordance with the contact information you have provided.
Governing Law. Except as otherwise set forth in the Dispute Policy with respect to disputes, this Agreement, your rights and obligations and all contemplated by this Agreement shall be governed by the laws of the United Kingdom.
Legal Fees. If any legal action or proceeding, including arbitration, relating to the performance or the enforcement of any provision of this Agreement is brought by any party to this Agreement, the prevailing party shall be entitled to recover reasonable legal fees, expert witness fees, costs and disbursements, in addition to any other relief to which the prevailing party may be entitled.
Assignment. You shall not assign, sub-license or transfer your rights or obligations under this Agreement to any third party without the prior written consent of Plan Your Website Limited However, in the event that Plan Your Website Limited consents to such an assignment, sub-license or transfer, then this Agreement shall ensure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.
GENERAL
Entire Agreement. This Agreement constitutes the entire Agreement between the parties and agreements are representations or warranties, express or implied, statutory or otherwise and no agreements collateral here to than as expressly set or referred to herein. This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth herein.
Amendment in Writing. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of Plan Your Website Limited
Further Assurances. The parties shall execute such further and other documents and instruments and take such further and other actions as may be necessary to carry out and give full effect to the transactions contemplated by this Agreement.
Relationship of the Parties. Nothing in this Agreement shall be construed as creating an agency relationship, partnership or joint venture between the parties.
Joint and Several Obligations. If any party consists of more than one entity, their obligations here under are joint and several.
No Third-Party Beneficiaries. This Agreement does not provide and shall not be constructed to provide any third parties, with any remedy, claim, and cause of action or privilege.
Severability. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. Plan Your Website Limited will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of Plan Your Website Limited as reflected in the original provision.
No Guarantee. You acknowledge that registration or reservation of your chosen domain name does not confer immunity from objection to either the registration, reservation, or use of the domain name.
Non-waiver
Failure of us to enforce any provision of these Terms of Use shall not be deemed a waiver of such provision nor of the right to enforce such provision. Should any portion of these Terms of Use be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intention of us, and the remaining portions shall remain in full force and effect.
Privacy and Protection of Personal Information
We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you.
If you register for any of the Services, you will be asked to provide personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services you have subscribed to.
Or
We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you.
If you register for any of the Services, you will be asked to provide personal information. The information provided by you is not available for sale of use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services.
For further details, see the Privacy Policy disclosures relating to the collection and use of your information.
Copyright Infringement and DMCA Policy
As Plan Your Website Limited asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by Plan Your Website Limited violates your copyright, you are encouraged to notify Plan Your Website Limited in accordance with Digital Millennium Copyright Act (” DMCA”) Policy.
Plan Your Website Limited will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Plan Your Website Limited or others, Plan Your Website Limited may, in its discretion, terminate or deny access to and use of the Website. In the case of such termination, Plan Your Website Limited will have no obligation to provide a refund of any amounts previously paid to Plan Your Website Limited.
General
Plan Your Website Limited will carry out work only where an agreement is provided either by email, telephone, mail, facsimile, Or online signup up. Plan Your Website Limited will carry out work only for customers who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between Plan Your Website Limited and the customer; this includes telephone and email agreements.
Website Design
Whilst every Endeavour will be made to ensure that the website and any scripts or programs are free of errors, Plan Your Website Limited cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Plan Your Website Limited until all outstanding accounts are paid in full.
Scripts & Scripting
Any scripts, CGI applications, PHP scripts, ASP scripts, or any other scripts or software (unless specifically agreed) written by Plan Your Website Limited remain the copyright of Plan Your Website Limited and may only be commercially reproduced or resold with the permission of Plan Your Website Limited.
Customers Responsibilities with Regard to Copyright
In situations where the customer provides images text and animations for their website they are legally responsible for ensuring that this material does not infringe any copyright. Plan Your Website Limited cannot take responsibility for any copyright infringements caused by materials submitted by the customer. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Certain images provided by Plan Your Website Limited in the construction phase of the project may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material unless express permission is given.
The website owner is legally responsible for ensuring that this does not happen. If you require the use of any images from the site for other purposes please contact us for clarification, where we will assist you.
Plan Your Website Limited Intellectual Copyright:
Plan Your Website Limited will hold intellectual copyright of any material, including any source code and original images created for the project until payment of the final invoice. At this time, it will become the property of the customer.
Cancellation
Should the customer wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
Liability
Plan Your Website Limited will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Plan Your Website Limited will not be liable or become involved in any disputes between the site owner and their customers and cannot be held responsible for any wrongdoing on the part of a site owner.
Plan Your Website Limited will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the customer or any of the customers appointed agents.
Plan Your Website Limited will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
Search Engine Listing and Promotion
The order in which websites are ranked in the natural search results is controlled by the three main leading search engines. Whilst every effort will be made to ensure your site is fully optimised during the design process, we are unable to make any guarantees about the position your site will be ranked in.
Plan Your Website Limited are not responsible for the customer’s on-going web site promotion. Should the customer require the site to be promoted on an ongoing basis a separate service must be purchased. You can review our extended services directly from our portal at any time.
Quotations
The price quoted to the customer is for the work agreed on the quotation only. Should the customer decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
Future Support
The website is provided to and accepted by the customer as a fully functioning, completed work. Plan Your Website Limited is not responsible for future support. This can normally be provided upon request and will be charged at our fixed hourly rate.
Future Site Problems
Unfortunately, malicious software, spyware, viruses and website hacking are facts of life in the current world wide web. It is however highly unlikely that these will affect your website and continuing operations. Your web hosting provider is fully responsible in ensuring your hosting environment remains secure and uncompromised.
Plan Your Website Limited will however endeavour to protect your site using clean, safe and efficient coding. We cannot be held responsible for problems that develop on sites after we have handed them over to the customer.
Compliance with Ecommerce, Accessibility or Other Regulations
We design websites in accordance with the customer’s specifications. It is the customer’s responsibility to ensure that the website and its content comply with current regulations and do not infringe on any copyright law.
Plan Your Website Limited cannot be held responsible for any breach in these regulations or copyright law, and will be held non-accountable for such actions.
It is the legal responsibility of the client to ensure they comply in full with all legal regulations and copyright laws.
Database, Application and E-Commerce Development
Plan Your Website Limited cannot take responsibility for any losses incurred by the use of any software created for the customer. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the customer in ensuring that all software is functioning correctly before use.
Where applications or sites are developed on servers not recommended by Plan Your Website Limited, the customer is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the customer’s responsibility to provide a suitable testing environment which is identical to the final production environment.
The customer is expected to test fully any application or programming relating to a site developed by Plan Your Website Limited before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Plan Your Website Limited will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
Compatibility
Plan Your Website Limited will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 9 or above and to an acceptable level with Mozilla browsers. Plan Your Website Limited can offer no guarantees of correct functionality with all browser software.
Customer Provided Content
The customer agrees to make available as soon as is reasonably possible to Plan Your Website Limited all materials required in completing the site to the agreed standard and within the set deadline.
On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to a maximum £500.
If you agree to provide us with the required information and subsequently fail to do so within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
Plan Your Website Limited reserves the sole right to waive any such restrictions for customer provided information at any time and this clause will not apply if previously agreed with a design specialist who is authorised to represent Plan Your Website Limited.
Live Examples
Plan Your Website Limited will use your website on our design portfolio once work has been completed. You agree for us to do so during the signup process before we commence work on your project.
Plan Your Website Limited will only use the finished project that we hand over to you the customer. We will not make any changes since work was completed.
Plan Your Website Limited will not be held accountable for any content that these examples may contain.
You cannot change your mind once the initial agreement has been made, Plan Your Website Limited will ignore any requests for the removal of your site from our design portfolio page, accept in extreme circumstances such as a legal dispute and or governmental agency.
Design Fees
Plan Your Website Limited charges varying fees on a per project basis, these will be discussed with you before work commences. We may at our sole discretion require to increase the initial agreed upon value, when you the customer request additional changes that will be outside the scope of the works quoted for. All monies in this instance will become payable upon project completion. We will discuss these with you, on a per project basis. Failure to pay and or agree to these increases, will result in immediate termination of your design project and all monies owed and agreed upon will become payable immediately.
Advanced Payment
We require an advanced payment before any works commence, this will usually be 50% of the total cost of the design project, these monies are required upon contract signing/agreeing to works to commence and are non-negotiable.
Advanced costs will have been discussed during the quotation stage, and may not apply to all our customers in every instance. Your design specialist will discuss this with you.
Existing web design customers are exempt from such advanced payments if previously discussed with their design specialists, a pre-authorisation charge will be required of £1 for all new design projects that may commence.
Final Payment
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the customer decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.
Website Maintenance
We will provide a website maintenance / ongoing service contract to you our customer if this is required. Your agreement with these initial terms and conditions will continue even after the initial project has completed.
If you are a new customer, then you agree to all of our web design terms and conditions and you will be charged our standard hourly rate as outlined above. You will be invoiced accordingly on a per hour basis, and invoices will become payable upon completion of works carried out.
Failure to provide payment will result in additional administrative charges being applied, and may lead to further legal action being taken.
We reserve the right to suspend and terminate your service contract if you fail to pay monies owed.
You agree to be bound by the ‘Web Hosting Services Legal Agreements ‘, as amended from time to time, which is hereby, incorporated and made a part of this Agreement by reference.
The full policy can be found at https://hosting.planyourwebsite.uk/support/legal.php

IMPORTANT LEGAL NOTICE: PLEASE READ THESE TERMS OF SERVICE CAREFULLY

Disclaimer

Our business is continually evolving and as such we reserve the right to amend our Terms and Conditions when necessary. It is your responsibility to ensure that you are up to date with all of our Terms and Conditions. We will, however, notify you of any prominent changes we feel you need to be pro-actively made aware of

These Terms and Conditions supersede all earlier versions. To the extent that You are deemed to be a consumer as defined by the Unfair Contract Terms Act 1977 or the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCR), these conditions will not affect Your rights and will only apply to the extent that applicable law allows